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Deep cleaning & safety policy
The safety and health of our customers and staff are our top priority. That's why we've adopted a new safety policy and apply a thorough deep cleaning procedure to all our rental vehicles.
Our safety policy aims to protect both clients and staff on location. Online check-in, vehicle tutorial videos and tablet verification of all necessary information minimize the need of contact between staff and clients. During pick-up, the use of masks is mandatory for our staff and clients, as is the use of the antibacterial hand sanitizer available at all our depots throughout Europe. To further minimize risk, contact between staff and customers is limited to a minimum of 2 metres of distancing. Lastly, the temperature of our employees is checked daily with infrared thermometer.
Our updated cleaning policy is extra thorough and consists of three cleaning phases to minimize the risk of contamination.
Deep Cleaning & Safety policy
We're taking extra measures to help contain the COVID-19 virus. We have implemented safety policies that aim to protect our employees (especially those at our operational locations) as well as our customers. We are limiting services to the bare minimum, implementing antibacterial hand sanitizers across all our offices, and physical contact between staff and customers is limited to a minimum of 2 metres of distancing.
As we keep learning from the evolution of the outbreak, from governmental entities, the World Health Organization (WHO) and other health authorities in their respective countries, we will be updating and further improving our safety measures.
Our updated cleaning policy is extra thorough and consists of three cleaning phases to minimize the risk of contamination.
We're taking extra measures to help contain the COVID-19 virus. We have implemented safety policies that aim to protect our employees (especially those at our operational locations) as well as our customers. We are limiting services to the bare minimum, implementing antibacterial hand sanitizers across all our offices, and physical contact between staff and customers is limited to a minimum of 2 metres of distancing.
As we keep learning from the evolution of the outbreak, from governmental entities, the World Health Organization (WHO) and other health authorities in their respective countries, we will be updating and further improving our safety measures.
Our updated cleaning policy is extra thorough and consists of three cleaning phases to minimize the risk of contamination.
Deep Clean
After a traveller drops-off a vehicle, it is fully desinfected with a sprayer with powerful disinfectant detergent. After that, when preparing the vehicle for the following vehicle pick-up, a deep clean disinfectant is applied again, manually, so that no viruses can be transmitted between travellers. Special attention goes to all surfaces that people frequently touch during usage of the vehicle, such as door handles, light switches, and the steering wheel. Our staff wears full cleaning clothing for your safety and theirs.
General cleaning
Only after the vehicle has been thoroughly disinfected will we proceed with the general cleaning procedure. This is to ensure everyone's health. Our general cleaning covers the whole vehicle, inside and out. At this stage, our staff wears gloves and masks to minimize contamination risk. After a final inspection, the vehicle receives a clean & safe, "ready-to-go" sign.
Cleaning of add-ons
The above policy also applies to our extras. Tables, chairs, surfboards, all rental extras are disinfected and cleaned before they're added to your vehicle. Portable toilets, as well as bedding, cleaning and kitchen kits are deep-cleaned, checked and then receive a clean & safe sticker.
Adapt to the circumstances with our flexible travel policy
You've planned and booked your dream road trip, but the circumstances might not allow you to travel. Fortunately, our flexible travel policy allows you to cancel your reservation up to 72 hours before the scheduled check-in date without losing the value of your booking:
- If you cancel your reservation 17 or more days prior to the scheduled pick-up date, you will be reimbursed the whole amount you paid until the date.
- If you cancel your reservation less than 17 days and more than 72 hours prior to the scheduled check-in date, you will be refunded 50% of the booking value or you will be refunded with a voucher of the full amount of your booking value deducting a cancellation fee (15 % of booking value). Please keep in mind that both options are only available if you already paid the full amount of your booking value.
- For cancelations made within 72 hours prior to the scheduled check-in date, you will not be entitled to receive any refund or travel voucher.
- The travel voucher can be used for a trip in any location, any Indie Campers vehicle and any available date for check-in until December 31, 2021. The voucher can be used more than one time up to that date until its amount has been fully used. If you book a trip of a higher price than the amount remaining in your travel voucher, you will simply need to pay the outstanding amount in order to confirm your reservation.
- Cancellation requests will only be considered valid when communicated in writing via email sent to reservations@indiecampers.com.
- Only one cancellation request per booking is allowed, meaning a customer can request a travel voucher once and use it to book a trip with different details, but it is not possible to then ask for a voucher again.
- Additionally, Indie Campers reserves the right to use any cancellation rights/alternatives provided by applicable laws.
Online check-in for a fast pick-up with less contact
As a tech-driven company, we want to improve your safety and experience through innovation. We've adopted a seamless online check-in for a fast and efficient pick-up with minimal contact between clients and staff.
Online booking
Booking a campervan online has never been easier. Compare prices, dates, vehicle models and availability and book in just a few clicks.
Online check-in opens
You will receive a communication when the online check-in period opens, 30 days before the scheduled pick-up date.
Check in and customize your booking
To check in online, upload the necessary documents (IDs, driver license) and confirm your details. You can also add extras and other requests such as airport transfer to your reservation, as well as watch detailed vehicle tutorials.
Pick up the key and go
At the pick-up, all that remains is receiving your keys and driving off!